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Support · FAQ

Answers to the questions we hear most

Everything about ordering DTF transfers, prepping your files, pressing and caring for them, and how we ship from Spring, Texas. Can’t find it here? We’re a message away.

OrderingWays to order · minimums · products
01What are the different ways to order from Raccoon Print?

There are four routes. Use the Gang Sheet Builder to arrange multiple designs in your browser, choose Upload Gang Sheet if you already have a finished sheet, pick Upload Images to send individual artwork files, or browse DTF transfers by size for single transfers. Pick whichever matches what you already have on hand.

02Is there an order minimum?

No. There are no order minimums — order a single transfer or a few hundred, whatever your project needs.

03What is a gang sheet?

A gang sheet is a 22×24″ sheet filled with multiple designs so you get more transfers per sheet. Build one in the Gang Sheet Builder or send a finished file through Upload Gang Sheet. Leave some spacing between designs so each transfer cuts cleanly. See the gang sheet guide for details.

04Do you sell ready-to-press transfers?

Yes. Our ready-to-press transfers are full-color DTF with a white underbase, printed and ready to heat-press onto your garment — no extra setup on your end.

05Do you handle wholesale or bulk orders?

We do. See wholesale & bulk orders to get started. Bulk and complex jobs get a confirmed timeline first so you know exactly when your order ships.

File prepFormats · resolution · underbase
06What file format should I send?

A transparent PNG at 300 DPI at the actual print size gives the best results. We also accept AI, SVG, and PDF files. Full guidance is in our artwork guidelines.

07What resolution and color mode do you need?

Set your artwork to 300 DPI at print size and supply it in RGB. A clean, high-resolution file at the size it will actually print keeps every edge crisp on the transfer.

08Do I need to add a white underbase for dark shirts?

No — a white underbase is applied automatically for dark garments so your colors stay bright and opaque. You just send the artwork; we handle the underbase.

09Why does my PNG need a transparent background?

Transparency tells us exactly which areas should print and which should stay garment-colored. A flat white or colored background would print as part of the transfer, so export your PNG with a transparent background. See the artwork guidelines for export tips.

Pressing & careHeat · peel · washing
10What are the heat and time settings for pressing?

Press the transfer at 300°F (150°C) for 10–15 seconds with medium-firm pressure. First pre-press the garment for 5 seconds to remove moisture and wrinkles, then press the transfer. Full steps are in the pressing instructions.

11Is it a hot peel or cold peel?

Cold peel. Let the carrier film fully cool before you peel it away. Peeling while it’s still warm can lift or distort the design.

12Do I need to re-press after peeling?

Yes, for the best and most durable result. After a cold peel, cover the design with parchment paper and re-press for 5 seconds. This step locks the transfer in and improves wash durability.

13How should I wash garments with a DTF transfer?

A proper press — cold peel plus the parchment re-press — gives you the most durable, wash-ready result. Turn garments inside out and wash gently to keep the print looking its best over time. See the pressing instructions for the complete recipe.

Shipping & pickupTurnaround · rates · carriers · pickup
14How fast do orders ship?

Orders ship within 24 hours Monday–Friday on eligible orders. Actual timing depends on order type, artwork readiness, and volume. Bulk or complex jobs get a confirmed timeline first.

15How much is shipping?

Standard shipping is $5.99 on U.S. orders under $75, and FREE on orders of $75 or more. Standard delivery runs 3–7 business days after fulfillment.

16Which carriers do you use?

We ship via USPS and UPS, with both standard and express options, to addresses nationwide across the U.S.

17Can I pick up my order locally?

Yes. We offer local pickup in Spring, TX at 9222 Louetta Rd #112. You can also track your order once it’s on the way.

Still have a question? Browse the full support hub or reach out — we’re open Mon–Fri 9 AM–6 PM and Sat 10 AM–6 PM (CST).

Ready to start your order?

Build a gang sheet, upload your artwork, or grab ready-to-press transfers — with no minimums and 24-hour shipping on eligible orders.

24h Ships fast on eligible orders